The Top Security Measures Your Website Needs

Small businesses are easy targets for hackers; they are usually the least likely to afford adequate security of their computer systems and website. Hackers can cause a lot of damage to your company if they get hold of your customers’ information, so you need to take action to prevent it.

As well as the usual security elements that you can use such as a secure admin password and firewall, there are other things as well that can help protect you from disaster. If, however, your system does go down or you suffer data loss, it is important to seek the help of a professional data retrieval company as soon as possible.

SQL Problems

It can be easy for a hacker to gain access to your files and data by using an SQL Injection. This inserts rogue code into web form field or URL. By using parameterized queries, you can help prevent this from happening. If this sounds too complicated, seek the advice from a web designer.


XSS is another way hackers can gain access to your site and steal information. They can add malicious JavaScript to your web page. The code then runs on the user’s browser and steals information before sending it back to the originator.

One example of how this can cause issues is that once the user’s browser is infected it can use the cookie data to get into your site and steal data. It is important that you make sure no user can add this JavaScript into your pages.

It is one area that has become a big problem in recent years, so ensuring that these little loopholes are closed could save you a lot of time and money.


As many people who use computers now know, passwords are an important way to protect data and other information on the system. It is important that your employees use passwords correctly and set difficult combinations that do not use personal information.

Advice also suggests that you need to change passwords at least every 90 days to stay secure. You should also change them after any employees leave your company. Employing other security such as a login for customers along with captcha security will also help you keep everything secure.


HTTPS is a secure protocol that ensures the person requesting the page is going to the correct destination. It is used primarily by pages that deal with credit card information, however, if you have other information that you want to protect, you should use the HTTPS protocol on those pages. This will make it a lot harder for hackers to access that page.

If you ever load a web page that is asking for personal information, you should check the HTTPS protocol in the address bar of your browser. If the page doesn’t have HTTPS, then you should be cautious about giving your details.

With these tips, hopefully, you will be able to secure your website and protect your customer information.

How to Upgrade Your Laptop Memory in 5 Easy Steps

When you’re trying to boost the speed of your laptop, few things will work better than adding some extra RAM. Unfortunately, many people are intimidated by the process of buying and installing memory modules and instead convince themselves to buy a whole new laptop just to see a small performance increase. If you’ve been wanting to add some more RAM to your laptop but have been hesitant to get started, follow these five simple steps and you’ll have everything covered:

1. Determine if Your Computer Would Benefit From Additional RAM

To find out if your computer’s memory is overburdened you can launch the Windows Task Manager and then select the Performance tab to see what percentage of your available RAM is being utilised at any given time. This module will also show you how many memory slots your PC has open or in use, so you’ll know how much you can add. A more detailed view can be brought up by navigating to the memory tab in the Resource Monitor. Online memory suppliers like also provide detailed guides on how to determine the type of RAM you need to perform an upgrade.

2. Find Out What Kind of Memory You Need

Now that you know you’ll benefit from more memory, it’s time to find out what kind of RAM chips your computer is compatible with. This information can typically be found in the owner’s manual or on the manufacturer’s support site. There are also third-party programs like CPUz that can scan your machine to find out what type of RAM it uses.

3. Open Your Laptop’s Panel and Locate the Memory Banks

Once you’ve obtained the appropriate memory chips for your laptop, it’s time to remove the rear panel and locate the memory slots. You can use the owner’s manual for instruction or see if you can find a video of the process on YouTube – many people find the latter option to be easier to follow and more convenient.

4. Remove Existing Memory Chips from Slots

Most laptops have the existing RAM installed in the upper slot, so it will get in the way of installing your new RAM chip. Thus, you’ll need to remove the old RAM chip from the upper slot by pushing apart the clips that hold it in place and sliding it out without touching any of the gold connectors.

5. Install Old RAM in Bottom Slot Then Put New RAM in Upper Slot

Take the old RAM chip that you just took out of the upper slot and install it in the bottom slot at a 45-degree angle with the gold facing down. Repeat this process to install the new RAM in the upper slot. Be sure to apply gradual and even pressure with both fingers until the module is level and snaps into place.

Safety Precautions and Extra Tips

Always make sure you’re grounded and discharge any static electricity by touching something metal (i.e. – a metal radiator) before getting started. If you fail to take this precaution you could send a shock to one of the machine’s chips and cause damage in the process. Also, keep track of the tiny screws for the laptop case while taking it apart, and always follow the instructions in your device’s owner’s manual thoroughly.

Why Call Centres Should Always Record Their Calls

If you own or manage a call centre, the main task of all your employees will be to either take or make calls. Call centres tend to be busy and are often the main point of contact for customers who are looking to get in touch with the business that you represent with a complaint or question. Although most calls taken by call centre staff tend to go smoothly, there have been incidents of bad customer service or unacceptable behaviour on calls. Although you would hope that none of your employees will ever find themselves in this situation, it’s definitely better to be safe than sorry. We’ve put together just some of the reasons why call centres should definitely record each call made.


When you use call recording software, there is the option to use it for the purpose of analytics. Analysing calls can lead to improvement in customer service, employee satisfaction, customer satisfaction and the productivity of the business as a whole. By listening to both good and bad calls, you are able to get a good picture of what works well and what doesn’t. This can then be reflected upon both with the employees whose calls you are listening to, and also during employee training sessions.

Cover Your Back

As a call centre owner or manager, it is important to have your own back covered at all times, and also that of your employees. If a caller were to accuse one of your employees of saying something which could land you or them in serious trouble, it always pays to have evidence as to whether the accusation is or is not true. With more and more people trying their luck and scamming when it comes to taking companies to court in order to get a pay out, there’s nothing more important than making sure that you have taken every precaution to defend yourself should a case such as this arise.

Improve Productivity

If employees know that they are being monitored as they work, they are much more likely to be more productive. Employees who are listened to on calls are going to pay much more attention to making sure that they follow all protocol and work to the best of their ability than those who are unmonitored. Although there are definitely some great ways to help your employees improve their productivity by ensuring that they are satisfied in their jobs, knowing that your boss could be listening in is one of the best motivators.

Employee Development

If your call centre has an employee development program in place, call recordings are absolutely essential. This is because the recordings of calls can not only be used to give examples to trainees of how they should or shouldn’t be working, they can also be a great way of tracking progress and improvement over a period of time.

Making sure that all calls taken or made are recorded at a call centre should be standard for your company safety, staff training, and productivity.

How to Make Your Business Technology More Portable

Businesses are moving away from traditional desktops to portable technology. As more millennials come into the workforce, traditional desktop sales are down, but sales of Chromebooks and ultraportable PCs are up, reports Meanwhile, 92 percent of senior executives now use a smartphone for business, with 77 percent using it to research products and services for their business and 50 percent using it to make business technology purchases, according to an IDG Global Mobile survey.

These shifts towards portable PCs and smartphones enable entrepreneurs to slim down their technology and go with more lightweight, portable options. Here are a few ways you can condense your business technology to make it more portable and mobile.

Choose a More Portable PC

Today’s most popular PC options are ultraportable laptops and Chromebooks. Ultrabooks or Steambooks have a processor more powerful than an Intel Atom, weigh less than 4 pounds, have screens 14 inches or smaller and last most of a workday on a single battery charge. They run from about $300 to over $1,250. Chromebooks are specialized, slimmed-down laptops that run on a Chrome OS operating system and are optimized for browsing online and running cloud-based software. They run from less than $200 to about $800.

If you spend most of your computer time on the cloud, don’t need to run too many applications at once or don’t need much memory, you can probably get by with a Chromebook. If you need to run offline applications or native Windows applications or if you need more computing power or memory, you may want an ultraportable laptop instead. PCMag provides reviews of today’s top ultraportable laptops and Chromebooks.

Go With a Business Smartphone or Tablet

Many business computer applications can also be run from a smartphone or tablet. As with Chromebooks, you should pick a smartphone that is compatible with your computer’s operating system and software applications and can sync your documents and files between the two devices. Other considerations for choosing a business mobile device include display size and resolution, support for split-screen multitasking, stylus accessories, battery life and security features such as fingerprint scanners.

Earlier this year, Business News Daily reviewed today’s top business smartphones, ranking the Samsung Galaxy S6 as the best overall business phone. Since then, Samsung has released the Galaxy S7, which is ranked by Consumer Reports as the best smartphones on the market. IT Pro rates the Apple iPad Pro 9.7 as the best business tablet currently available.

Use Wearables for Business Applications

Another portable option for certain business applications is wearables. While wearables currently have more limited functionality than PCs and smartphones, they can be effectively used for a number of specific business functions, such as hands-free communication, remote time tracking and data input, notification delivery and mobile customer service support. The Inquirer ranks some of today’s top wearable options.

Migrate to Cloud Software Applications

You’ll find it easier to adopt more portable hardware if you move some of your software applications to the cloud. There are now cloud-based versions of most common business applications, including productivity suites, customer relationship management tools and accounting software. Today’s most popular business cloud software packages include Microsoft Office 365 and Google Apps.

Locked Phones? Just Swipe, Yeah? Nah.

Locked Phones? Just Swipe, Yeah? Nah.

When people think of a locked phone, they usually think of the state it’s in before you run your finger across the bottom and open it up (or press ‘Off’ and the ‘*’ key, if your phone is really old). Whilst this is also a locked phone, the term is applied to the phenomenon whereby a mobile phone supplier will stop you from using any other SIM card within the phone. An example of this would be buying the latest Samsung Galaxy from Vodafone and it being locked by them so that you can only use a Vodafone SIM within the handset. You can unlock the phones, but more on that later.

Why Do They Do It?

Essentially, so they can get more business from you. I find this a really stupid and outdated policy to have. Suppliers should be putting more effort into brand loyalty than insignificant locks to stop you from switching that are actually just a nuisance and nothing more. It’s even stupider when you consider that it’s fairly easy to unlock the phone again, but you have to pay the supplier to do it, and wait up to a month (there is an easier way, but I’ll cover that in a bit).

What Do You Gain From Unlocking?

By unlocking your handset you get to keep the handset you love, but are then able to switch suppliers once your contract is up if you aren’t happy with them. If, at the end of your contract, you’re not ready to give up the phone, enter into a SIM only deal and you get to keep the great handset, but also get a much cheaper contract. Another perk that comes from unlocking your phone is if you are travelling you can buy a cheap SIM in the country you are in and pop it into your handset, meaning you avoid all the nasty roaming charges.

How Do You Go About Unlocking?

The obvious way is to simply get hold of your supplier as they will unlock your phone if they have to. Depending on your provider and contract, there can be some complications, however. Some will only unlock your phone after a fixed point within your contract (O2 will only do it after 12 months); will charge anywhere from £8.99 to £20.00, which is just cheeky; and some, as I said earlier, will take up to 30 days to get round to doing it for you. This is a hassle, especially if you’re with one of the more difficult suppliers, so the other way is to go to a dedicated company. Unlocking Smart will be able to help you unlock almost any make and model of phone, which bypasses the stupid waiting time; the only after a fixed point in your contract’ bit; and the stupid cost.

Knowing about unlocking phones – especially how to circumvent the will of the suppliers – is very handy as it makes life easier for you and can save you quite a bit on not only your phone contract, but also those nasty roaming charges.